After you have configured the Twitter Listening Hub, click the Tweets tab to see a list of tweets that mention your organization or use the hashtags you set. The tweets feed is updated every time you visit the Twitter Listening Hub. The feed has two sections, displayed on tabs to the right:

  • Mentions: All tweets that mention your organization's Twitter handle
  • Hashtags: All public tweets that use any one of the hashtags you selected

Filter these sections using three filters:

  • All
  • Unmatched: Displays tweets from Twitter users who are not matched to any constituent in your database
  • Matched: Displays tweets from Twitter users who are matched with a constituent in your database

See a particularly interesting tweet? Click the tweet's tile to respond to it quickly.

Scroll down the list to load more tweets.

Match Constituents

From the tweets feed, match a Twitter handle to a constituent. His engagement score is increased by any tweets he sends that Bloomerang then pulls in.

Match with an Existing Constituent

To associate a Twitter handle with an existing constituent:

  1. Click Match Constituent.
  2. In the Match Existing Constituent box, click a suggested constituent or search for the correct one.

    Note: If the constituent doesn't exist in your database, follow the steps in "Create a New Constituent."

  3. In the Match Twitter Handle box, click Save. If the constituent already has a Twitter handle, you see a warning—click Save or Cancel as appropriate.

Create a New Constituent

To associate a Twitter handle with a new constituent:

  1. Click Match Constituent.
  2. In the Match Existing Constituent box, click New Constituent.
  3. In the New Constituent box, select the account type and check that the name information is correct. Click Save.

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