Unleash the power of social media right in Bloomerang! Set up the Twitter Listening Hub to track constituents' engagement with your organization and see the ongoing conversation about your cause. It's all accessible from  on the navigation bar.

Note: Only Administrator users can set up the Twitter Listening Hub and access the Configuration tab. All users can see the Tweets tab.

Authorize Bloomerang

To protect its users, Twitter asks that you authorize any applications that you want to work with Twitter. First, log out of any personal Twitter accounts. If you're logged into your organization's Twitter account, that's OK. To authorize Bloomerang to access Twitter:

  1. Click .
  2. Click Authorize Twitter.

  3. Log into Twitter using the credentials for your organization's Twitter account, if necessary. 
  4. Click Authorize App.

Bloomerang is now authorized to interact with Twitter. On the Tweets tab, you see the most recent tweets that mention your organization.

Change Authorized Account

Did you authorize the wrong account? Don't worry, we have you covered! 

  1. From the Configuration tab, click Change.

  2. In the upper-right corner of the Twitter authorization screen, click your profile picture and then Sign Out.
  3. On the same screen, sign in with your organization's Twitter credentials and click Authorize App.

Reauthorize Account

If tweets stop coming in, check that Bloomerang is still authorized to access Twitter. Click . If Bloomerang has been deauthorized, you see a message that tweets can't be loaded. Click Reauthorize, log into Twitter, and click Authorize App.

Customize Tweets Feed

The tweets feed displays tweets that mention your organization using your Twitter handle or that match hashtags that you set. You can choose up to 10 hashtags you want to follow. We recommend choosing hashtags that you already use to communicate with your Twitter followers.

Tip: Do exploratory research in Twitter to figure out which hashtags are the most useful ones to monitor, and then transfer your findings to Bloomerang. Don't change which hashtags you monitor in Bloomerang just to search for stuff. Changing these reloads tweets in all constituent accounts.

To set up hashtags:

  1. Click the Configuration tab.
  2. Type in a hashtag in the Hashtags field. Hashtags must be valid in Twitter to be accepted in Bloomerang.

    Note: What's valid? Hashtags may have numbers, but they can't have spaces, special characters, or start with numbers.

  3. Click Add.

The hashtag is automatically added, and any tweets from your constituents that use that hashtag are added to their timelines. The Tweets tab now has a Hashtags tab, too. Click it to see tweets that use the hashtags you set.

Twitter Statistics

The Configuration tab also shows how many tweets have been pulled in and how many constituents have Twitter handles in their profiles. Match more constituents to improve your stats! The statistics update every time you reload the Twitter Listening Hub, but click Refresh to update after matching constituents or changing hashtags.