You cannot customize interaction purposes or channels, and cannot add any additional options beyond what is pre-set in the database. Purposes and channels factor in to calculating the constituent engagement level, and thus cannot be edited or customized beyond the pre-set options. You can, however, add custom fields to interactions.
Can I add interaction purposes or channels? - FAQ Print
Modified on: Wed, 21 Nov, 2018 at 2:08 PM
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