If you can't remember your password, you can try the following: 

  1. First, be sure that you are entering your username accurately. Usernames are not case-sensitive.
  2. Click on the “I Forgot my Password” link at the bottom of the login screen for login assistance. 
  3. Enter your Username and click Submit. You will then receive an email with a Confirmation Code. 
  4. Click the link in the email or enter the code into the Confirmation Code box and click Submit Enter and confirm your new password. 
  5. Click Submit 

If your database has two-factor authorization (2FA) enabled, see this help article for steps and clarification on how the login process works. 

If you are still having issues logging in, please email support.

Tip: Enter your username as it was created. In many cases, this will be your full email address.