If you can't remember your password, you can try the following:
- First, be sure that you are entering your username accurately. Usernames are not case-sensitive.
- Click on the “I Forgot my Password” link at the bottom of the login screen for login assistance.
- Enter your Username and click Submit. You will then receive an email with a Confirmation Code.
- Click the link in the email or enter the code into the Confirmation Code box and click Submit Enter and confirm your new password.
- Click Submit
If your database has two-factor authorization (2FA) enabled, see this help article for steps and clarification on how the login process works.
If you are still having issues logging in, please email support.
Tip: Enter your username as it was created. In many cases, this will be your full email address.